Customer Care
Refund & Shipping Policy
2-5 business days to ship
30 days to report a problem
The details
Shipping: orders ship within 2 to 5 business days. Delivery within the United States usually takes a further 3 to 7 business days. A tracking link is emailed to you when your order ships.
Returns and refunds: if your order arrives damaged, misprinted or wrong, email support@dogprima.com within 30 days of delivery with your order number and a photo, and we will replace it or refund you. We are not able to accept returns for the wrong size or a change of mind, so please check the size chart before you order.